It’s no secret that a business’ online reputation is of chief importance to the modern-day consumer. Whether we are talking about finding a quality electrician in Cincinnati or shopping online for tech gadget gifts for holiday gifts, you want to make sure that the provider you choose is reliable and trustworthy. Luckily, we have numerous review platforms where we can find this kind of information. Urbanspoon, Yelp, Google, Facebook, HomeAdvisor — they all help folks find reviews that help us make sure we get the most bang for our buck.

But from a business’ perspective, it can be difficult to adapt to the newfound world of online reviews. No matter the service or product offered, there are times when things don’t go to plan and/or customers are seemingly impossible to satisfy. You can’t really control the 1-star review they leave, even if you have done everything in your power to provide exceptional customer service.

While that is certainly a challenge of the online-review system, we’d like to take the opportunity in today’s post to highlight what sets us apart as Cincinnati electricians. We fully understand that most people are more likely to post reviews when things haven’t gone according to their expectations, and that is exactly why we wanted to highlight a few testimonials where people were so thrilled with the service they received from ElectricMasters that they felt compelled to tell the world about it!